FAQ

Help & support

Frequently asked questions

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Responses to Common Questions

Common Questions

How does the platform work?

Our platform helps companies find skilled developers for their projects and allows coders to showcase their skills, build professional profiles, and connect with new opportunities.

Who can use the platform?

Our platform is designed for developers, IT specialists, recruiters, startups, and companies looking to connect with skilled tech talent worldwide.

What markets do you work with?

We work with companies and developers across the US, Canada, Europe, Israel, and other countries, helping connect global talent with exciting projects.

What technologies and roles are supported?

The platform supports a wide range of technologies and roles, including Front-end, Back-end, Full Stack, DevOps, Cloud, QA, Mobile, Drupal, Node.js, React, .NET, Java, and more.

Is the platform suitable for startups and enterprise companies?

Yes. Our platform supports both startups and enterprise-level companies looking for flexible access to qualified tech talent.

Can developers indicate part-time or full-time availability?

Yes. Developers can specify whether they are available for part-time, full-time, contract, or project-based work directly in their profiles.

Can developers use the platform for free?

Yes. Developers can create profiles, build CVs, and explore opportunities through the platform.

What is the AI CV Builder?

The AI CV Builder helps developers create professional resumes and profiles using smart AI-powered tools designed to improve presentation and visibility.

Can companies contact developers directly?

Yes. Companies can browse developer profiles, filter candidates by skills and experience, and communicate directly with suitable coders.

How quickly can we start working with developers?

Depending on project requirements, companies can often connect with suitable developers within days after submitting their request.

Getting Started

How do I create an account?

Getting started is simple. Click the “Join Now” or “Get Started” button, complete the registration form, and create your personal profile in just a few minutes.

How do I create my profile or CV?

After registration, you can build your professional profile using our built-in CV and profile tools. Add your skills, experience, technologies, portfolio, and availability to improve visibility.

Can I use the platform for free?

Yes. We offer free access to basic platform features so you can explore profiles, create your account, and test the platform before upgrading.

How do companies find candidates?

Employers can search candidate profiles using filters such as skills, experience, technologies, availability, and location to quickly find the right specialists.

How quickly can I start using the platform?

Most users complete registration and profile setup within 10–15 minutes and can start exploring opportunities immediately.

Can I update my profile later?

Yes. You can edit and improve your profile, CV, skills, and availability anytime through your dashboard.

Do I need technical knowledge to use the platform?

No. The platform is designed with a simple and intuitive interface that is easy to use for both technical and non-technical users.

How can I contact your team if I need help?

You can contact our support team through the contact form on the website or by using the support options available in your account dashboard.

Payments

How can I pay for your services?

We support secure international payments via bank transfer and online payment systems. Your payment schedule depends on the plan selected: either monthly or as a one‑time balance top‑up.

Can I pay in USD or EUR?

Yes. International payments can be processed in USD or EUR depending on your location and preferred payment method.

Do you provide invoices and legal documents?

Absolutely. We provide invoices, contracts, and supporting documentation for both companies and individual entrepreneurs.

Are subscriptions renewed automatically?

Yes. Subscription plans renew automatically unless canceled before the next billing period.

Can I cancel my subscription anytime?

Yes. You can cancel your subscription at any time from your account dashboard or by contacting our support team.

Do you offer refunds?

If you experience technical issues or billing problems, please contact us. Refund requests are reviewed individually depending on the situation and service usage.

Are there any hidden fees?

No. All pricing is transparent and clearly listed on the pricing page before checkout.

Is my payment information secure?

Yes. We use secure payment providers and encrypted connections to protect all payment transactions and customer data.

Do you offer custom enterprise pricing?

Yes. If you need a custom solution, dedicated support, or higher usage limits, please contact us for a personalized quote.

Policies

How do you protect personal data and user information?

We take data privacy seriously and use secure technologies and encrypted connections to protect user accounts, personal information, and payment data.

Who can view my profile information?

Your profile visibility depends on your account settings. Public profile information may be visible to clients searching for candidates on the platform.

Can I edit or remove my personal information?

Yes. You can update, edit, hide, or remove your profile information at any time through your account dashboard.

Do you share user data with third parties?

We do not sell personal user data to third parties. Candidate contact information is only accessible to registered clients through the platform’s profile access system. Coders who choose to make their profiles public and add contact information understand that authorized clients may access and use this information for recruitment and communication purposes. Access to full candidate profiles is limited to clients with available profile openings or access credits.

What happens if I cancel my subscription?

After cancellation, your paid features remain active until the end of the current billing period. You can continue using free features afterward.

Are there rules for using the platform?

Yes. Users must provide accurate information, respect platform policies, and avoid spam, fraud, or abusive behavior when using the platform.

Can accounts be suspended or removed?

Yes. Accounts that violate platform policies, terms of service, or security rules may be temporarily suspended or permanently removed.

How do you handle refunds and billing disputes?

Refund and billing requests are reviewed individually. Please contact our support team if you experience payment or subscription issues.

Where can I read your full Terms and Privacy Policy?

You can find detailed Terms of Service and Privacy Policy pages in the footer section of our website.

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