Last updated: May 2026
This Refund Policy explains the rules and conditions related to payments, subscriptions, and refunds for services provided through the flexcoders.net platform.
1. Subscription Services
Our platform may provide subscription-based access to premium features, candidate profiles, AI tools, and other services.
By purchasing a subscription, users agree to the pricing and billing terms displayed at checkout.
2. Automatic Renewals
Subscriptions may renew automatically unless canceled before the next billing cycle.
Users may manage or cancel subscriptions through their account settings.
3. Refund Eligibility
Refund requests may be considered in the following situations:
- Duplicate charges
- Technical billing errors
- Unauthorized transactions
- Platform service failures preventing reasonable use
Refund requests are reviewed individually.
4. Non-Refundable Services
Unless required by law, the following are generally non-refundable:
- Partially used subscription periods
- Completed profile unlocks or access credits
- Consumed digital services or platform features
5. Profile Access Credits
Certain platform features may require profile access credits or openings to unlock full coder profiles and contact information.
Used credits or completed profile unlocks are non-refundable.
6. Recruitment and Consulting Services
Recruitment, staffing, development, or consulting services may be governed by separate agreements, contracts, or specifications.
Refund conditions for such services are determined individually under the applicable agreement.
7. Chargebacks and Fraud Prevention
We reserve the right to suspend or terminate accounts associated with fraudulent payments, abusive refund requests, or unauthorized chargebacks.
8. Contact for Billing Issues
If you experience payment or billing issues, please contact our support team as soon as possible.
We aim to resolve billing disputes fairly and promptly.
9. Policy Updates
We may update this Refund Policy from time to time. Continued use of the platform after updates constitutes acceptance of the revised policy.